Returns & Privacy Policy

Refund and Cancellation Policy

If you are dissatisfied with any of our Products for any reason, we will refund the amount paid for the Product(s) in your most recent delivery (if you received a discount, then the amount we will refund is the discounted price) if you provide notice to us as described below.

Exclusions: Please note that coffee bags are not eligible for a refund, as they are perishable products. This policy applies to all one-time coffee purchases and subscriptions.

Refund requests must be made directly to us at hello@dailydrip.au within 30 days of the date of shipment by Daily Drip. If we ask you to do so, you must return the Product(s) in accordance with the instructions which we give you. We are not liable for Products that you return to us that are damaged or lost in transit to Daily Drip, so we advise you to return your Product(s) using a tracked delivery method.

Promptly following Daily Drip's receipt of your request (typically within five (5) business days), or, if applicable, promptly following return of your Product(s), Daily Drip will credit the amount paid for the returned Product(s) (less any shipping and handling costs/fees related to the original purchase, which are non-refundable) to the Payment Method you used to make the original purchase. Notwithstanding the foregoing, Daily Drip does not control when a specific Payment Method company processes a chargeback transaction. You are responsible for contacting your Payment Method company if you have questions about the status of the chargeback.

Subscription Cancellations: For subscription purchases, please be aware that if you cancel your order after it has been processed, a 10% fee will be deducted from your refund to cover logistics and processing costs. This cancellation fee does not apply to one-time coffee purchases.

We will not provide a refund for a request that is received by Daily Drip more than 30 days after the date of original shipment. We also do not provide a refund for returned Products that are damaged due to misuse, lack of care, mishandling, accident, abuse, or other abnormal use.

Our goods come with guarantees that cannot be excluded under certain laws. The benefits and limitations set out above are in addition to all other rights and remedies that you have under applicable law and do not limit, exclude, or restrict your rights which cannot be limited, excluded, or restricted under applicable law, including the Australian Consumer Law contained in the Competition and Consumer Act 2010 (Cth).